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Shipping information

Shipping and Delivery Process 

At Alpine Bikes, we understand the importance of safe and timely delivery for our customers. That's why we take great care to ensure that every order is fulfilled and shipped with the utmost attention to detail and security. In this guide, we'll walk you through our shipping and delivery process, including important information on fulfillment times, shipping procedures, and what to do in case of missing items or returns.

Fulfillment Times

Typically, orders are fulfilled within 1-2 business days. If there are any delays in processing your order, we will notify you as soon as possible.

Fulfillment times may vary depending on the availability of the product and the shipping destination. To ensure that your order is processed and shipped as quickly as possible, please make sure that your address is confirmed and your payment is authorized.

Shipping and Delivery Procedures

All packages are insured for their full value, so you can rest assured that your order is protected. When your order is delivered, our logistics partner will require age verification and a photo ID to ensure that the package is delivered to the correct recipient.

Missing Items and Returns

If you receive your order and find that an item is missing, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible, and will provide free subsequent delivery for any missing items.

If you need to return your order for any reason, please keep the original packaging for future use. To initiate a return, please contact our customer service team for instructions.